Dynamics Technical Support

Tidestone Solutions has a dedicated technical support team available to assist with your Dynamics software needs.

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Tidestone Solutions: Your Resource for Microsoft Dynamics Software Development

Tidestone Solutions: Your Resource for Microsoft Dynamics Software Development

Question #1

The first question you might want to ask is: If we’re implementing cutting edge Microsoft Dynamics software, whether it’s Dynamics GP or Dynamics 365, why would we need any additional software development from Tidestone Solutions?

Answer #1

The answer is quite simple. While Microsoft Dynamics software products very feature rich out-of-the-box, there may be some unique changes to your software’s existing functionality or the ability to integrate your Dynamics software with another application that could drastically improve productivity.

Tidestone Solutions has a full team of software developers that specialize in custom development. Using Microsoft technology, Visual Studio, C# and Dexterity code languages, and/or Application Programming Interfaces (APIs), we can make your ideas come to life, no matter how large or small.

Question #2

The next question that probably come to mind is: If you’re “tinkering” with our software, how can we be sure that the results will be successful?

Answer #2

The answer is again quite simple. Our team of Technical Experts employs a very rigorous Quality Assurance (QA) and Testing methodology to ensure all custom development projects exceed your expectations and meet specific development guidelines before being deployed to you.

Our exhaustive QA and Testing process includes the following protocols for each phase of the custom development project:

1-We will engage internal Tidestone Solutions technical resources for preliminary QA and functionality testing.

2-We will designate a primary stakeholder/resource at the client site who will be responsible for testing functionality.

3-Once we receive client approval, the custom software that has been developed will then be deployed to production.

You expect that we will deliver high-quality development, and we expect that you will conduct thorough testing during the course of your project. Together, as a team, we will ensure your business objectives are met.

Question #3

What tools do you use for integrating our Dynamics software with external applications?

Answer #3

That’s simple.Tidestone Solutions writes custom Application Programming Interfaces (APIs) to connect your Dynamics software to any external software application. An API is a set of routines, protocols, and tools that specify how your software components should interact. Our team of Technical Experts will work with you to outline your business process and draft the business rules that will drive your custom API.

Tidestone Solutions can also call on existing APIs for all different types of software applications, whether it be your external e-Commerce application, your productivity software, your advanced billing solution, your time entry system, your grant management software, your distributor portal, and more.

Integrating your software solutions using an API will help to enhance your functionality and facilitate communication between your applications.

Take the next step

If you are interested in customizing your software, whether it’s Microsoft Dynamics GP or Microsoft Dynamics 365, please contact us to get started. You can also email us at info@tidestonesolutions.com, or just pick up the phone and call Tidestone at 207.761.2133.

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