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Tidestone Insights

When Our Clients Speak, We listen. You should, too!

When Our Clients Speak, We listen. You should, too!

It may sound like we’re boasting, but the truth is that we love our clients and they love us, too. We have been implementing Microsoft Dynamics ERP systems for more than two decades, and the most important lesson we’ve learned is that the key to success is good listening skills.

At Tidestone, we do not go into an engagement with preconceived notions about what our clients want and need. We let our clients speak. We listen. Only then can we provide a solution that will truly make them happy.

Our Happy Clients Speak

They tell us why they love Tidestone Solutions for so many reasons. Indeed, just the fact that they’re willing to provide testimonials speaks volumes. Here are just a few happy client samples:

“Thank you, Jean. Your technical support solution worked and we were able to successfully generate our checks. We really can’t thank you and your team enough for being so helpful and responsive while we got through this Payroll issue. You guys are the BEST!” Lloyd Dawson, IT Director, West Gulf Maritime

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“Great work, Tidestone! This modification saved me hours, if not days, of time that I don’t have. Thank you.” Anonymous, Controller & HR Director

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“Bringing on Tidestone Solutions as our GP partner has dramatically helped Allagash improve the way we utilize our GP system. Having the right partner who really understands our business and the way we work has been critically important in the process of our Vicinity Brew implementation. We love working with Tidestone, and having a GP partner who is really engaged in our success gives us a much higher level of confidence in making system decisions.” Erin Forbes, Controller, Allagash Brewing Company

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“The Fixed Asset report you built has helped Heritage considerably! I’m able to identify issues easily and have cut down variances from $30,000 to less than $2,000.” Anonymous, Accounting Manager

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“Having the ability to get quick, summarized data out of the system is a requirement when resources are limited. Tidestone Solutions spent a ½ hour creating a query in Smartlist Builder that would have otherwise forced us to look up 170 employee records or print a 798-page report in order to complete the year-end 401K census.” Angela Hussey, New England TechAir

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“We have been doing business with Tidestone Solutions for many years and are very pleased with their services. The entire group is just “there” whenever you need them. I have called needing help with day-today problems, and they will do what–ever it takes to resolve the problem immediately. We have just completed an upgrade from GP Version 10 to GP2013, and Tidestone Solutions was available to support us through-out the entire process. It is a very nice feeling when you know that if something comes up and you need support you can rely on Tidestone Solutions to provide the best workable solutions for your organization, whether it is to resolve a quick day-to-day problem or provide a business process solution so that you can better manage your business.” Audrey Martin, Catholic Charities Maine

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“I just wanted to take a few minutes to let you know how pleased I have been with the upgrade. Tidestone installed the test company and we were able to log in and test the transactions. This, as usual, was a great way to make sure that when we went live we would know what to expect. Denise has been awesome in troubleshooting the few issues that we have had. The response time has been amazing. If I could only get other companies to have the great customer service level…” Melinda Johnson, IT Administrator/Data Analyst, Apothecary by Design

Want to hear more? Listen here.

Who Are Tidestone Clients?

In the small sample of clients above, you’ll find a specialty pharmacy, a brewery, a nonprofit, a manufacturer, and a membership association. This is a tribute to the horizontal capabilities of Microsoft Dynamics GP, an ERP solution that can and does serve scores of different business sectors effectively.

That’s one of the many reasons why we love Dynamics GP.

Ready to Take the Next Step toward Successful ERP?

We hope you enjoyed listening to our clients speak. Now it’s time to:
Visit Tidestone Solutions at www.tidestonesolutions.com, email us at info@tidestonesolutions.com, or just pick up the phone and call Tidestone at 207.761.2133.

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