Dynamics Technical Support

Tidestone Solutions has a dedicated technical support team available to assist with your Dynamics software needs.

Please click the button below to submit a technical support request to be answered within 2 hours of when it is received.

Submit Support Request

New to Tidestone Solutions?

Our dedicated technical support team is available to assist you with any Dynamics support needs. Please complete the form below to submit your technical support request.
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Microsoft Dynamics 365

Service Plan Pricing & BenefitsSilverSelf-Service PlanGoldHybrid-Service PlanPlatinumFull-Service Plan
Dynamics 365 Business Central
Essential User License
Financial Suite
$70/Month$100/Month$150/Month
Dynamics 365 Business Central
Premium User License
Financial Suite + Manufacturing
$100/MonthLicense type not available with Gold Service Plan.$175/Month
Dynamics 365 Business Central
Team Member User License
Limited Access
$8/Month$12/Month$16/Month
Microsoft Power BI User License
Visual Dashboard Reporting
$10/Month$12/Month$15/Month
Access to User Group MeetingsXXX
Access to Tidestone Solutions BlogXXX
Access to Training DocumentationXXX
Access to Online Support XXX
Standard Support Hours
Standard Support Response Time1 Business Day4 Hours1 Hour
Authorized Support Recipients in Your Organization1 Person3 PeopleUnlimited
Access to Phone SupportXX
FREE Technical Support Incidents12/Year24/Year
Option to Purchase Additional 3-Pack of Support IncidentsXX
Option to Purchase Additional 6-Pack of Support IncidentsX
Ability to Host Software in Private Cloud EnvironmentX
Ability to Host Software On-Premise in Your Own EnvironmentX